Refund policy

At Coloria™, your trust means everything to us. That’s why we are transparent about how every order is handled.

Due to the nature of our products, we do not accept returns or offer refunds for items that have been opened or used. However, if your order arrives damaged, defective, or incorrect, we’ll be happy to arrange a replacement after reviewing the issue.

Please contact us with your order number and clear photos or videos showing the problem. Once an item has been opened and confirmed to be in proper condition, it becomes the customer’s responsibility, as we cannot resell or repurpose opened products.

Our support team is always here to assist you throughout the inspection process. Thank you for understanding and supporting Coloria™.

Shipping Issues

If your tracking information shows that your package was delivered to the correct address but you cannot locate it, please contact your local postal service or courier first and provide them with your tracking number.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer may choose to have it reshipped. Additional shipping charges may apply.

When a refund is approved instead of reshipment, only the cost of the items will be refunded. Original shipping fees are non-refundable.

📦 Missing Package Policy

Most missing packages are located by completing the following steps:

Double-check your shipping address
Confirm that the address entered during checkout is complete and correct.

Ask around
A family member, neighbor, receptionist, or building staff member may have accepted the delivery for you.

Inspect the delivery area
Couriers may leave packages near your:

  • Mailbox
  • Garage
  • Porch or doorstep
  • Side or back entrance
  • Reception or building entrance

Check for delivery updates
Look through your email inbox, text messages, tracking page, and spam folder for delivery notifications or attempted-delivery notices.

Still can’t locate your package? Contact us at mylashique@gmail.com with your order number, and our team will do its best to assist you.

For any questions regarding returns, replacements, or shipping, contact us at mylashique@gmail.com